Privacy Policy

**Empire Storage Solutions** **Effective Date: [Insert Today's Date, e.g., March 15, 2026]**

Empire Storage Solutions ("we," "us," "our") operates the website www.empirestoragesolutions.com and provides self-storage services at our facilities in South Dakota (including Harrisburg, Sioux Falls, and surrounding areas). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, rent a storage unit, contact us, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not use our website or services.

## 1. Information We Collect

### A. Information You Provide Directly - Name, mailing address, email address, phone number - Driver's license number, government-issued ID (for rental verification and compliance with state self-storage laws) - Payment information (credit/debit card details, bank account info — processed securely via third-party payment processors) - Vehicle information (make, model, license plate) for outdoor/RV/vehicle storage - Insurance details (if applicable for tenant protection plans) - Any other information you voluntarily provide (e.g., move-in notes, support requests)

### B. Information Collected Automatically - IP address, browser type, device information, operating system - Pages visited, time/date of access, referring/exit pages - Cookies, web beacons, and similar technologies (see Cookies section below)

### C. Information from Other Sources - Background/credit checks (if required for rental approval — typically through third-party services) - Public records or tenant screening reports (for risk assessment)

## 2. How We Use Your Information

We use your information to: - Process and manage storage unit rentals and payments - Verify identity and prevent fraud - Communicate with you about your account, reservations, payments, promotions, or facility updates - Provide customer support - Comply with legal obligations (e.g., responding to subpoenas, liens/auctions under South Dakota self-storage statutes) - Improve our website and services - Enforce our rental agreements and protect our property and other tenants - Market our services (you may opt out of marketing emails)

## 3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver targeted content. You can manage cookie preferences through your browser settings.

## 4. How We Share Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

- With service providers (e.g., payment processors, hosting companies, IT support, tenant screening companies, marketing platforms) who are contractually obligated to protect your data and use it only for the purposes we specify. - With payment processors (e.g., Stripe, Square, or similar) solely for transaction processing. - To comply with law, respond to legal requests, protect rights/safety/property, or prevent fraud. - In connection with a business transfer (merger, sale, bankruptcy). - With your consent.

### DO NOT SHARE Statement **We do not share your personal information—including phone numbers, email addresses, consent data, or other contact information—with third parties for their marketing or promotional purposes.** This includes not sharing such information for unrelated advertising, cross-promotions, or third-party solicitation.

## 5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

## 6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, provide services, resolve disputes, enforce agreements, and comply with legal obligations (typically several years after your tenancy ends due to lien/auction record-keeping requirements).

## 7. Your Privacy Rights

Depending on your location, you may have rights including: - Access to your personal information - Correction of inaccurate data - Deletion of certain data (subject to legal exceptions) - Opt-out of marketing communications (use the unsubscribe link or contact us)

South Dakota residents: While South Dakota does not currently have a comprehensive consumer privacy law like CCPA, we honor reasonable access, correction, deletion, and opt-out requests.

California, Colorado, Virginia, Connecticut, Utah, and other states with privacy laws: If you are a resident of one of these states, you may have additional rights under applicable law (e.g., right to know, delete, opt-out of sale/sharing). Contact us to exercise rights. We do not "sell" personal information as defined under most state laws.

To exercise your rights, email us at Support@empirestoragesolutions.com or write to the address below. We may verify your identity before responding.

## 8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it.

## 9. International Users

Our website and services are hosted and operated in the United States. If you access from outside the U.S., your information may be transferred to, stored, and processed in the United States.

## 10. Changes to This Policy

We may update this Policy from time to time. The new effective date will be posted at the top. Continued use of our website/services after changes constitutes acceptance.

## 11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Empire Storage Solutions P.O. Box 510 Harrisburg, SD 57032 Email: Support@empirestoragesolutions.com Phone: (605) 201-0687

Thank you for trusting Empire Storage Solutions with your storage needs and your privacy.